Responsible Gaming

Gamble for entertainment

Online gambling can be enjoyable when it remains within your personal and financial limits. It is important to remember that casino games are games of chance. Outcomes are not guaranteed, previous results do not determine future results and there is no reliable system that can ensure a win. You should never gamble with the expectation of earning income or recovering money that you have lost.

Before opening a game, decide how much time and money you are comfortable spending. Consider your gambling budget in the same way as any other entertainment expense. Once that budget has been used, stop playing. Do not increase your spend because you are winning, losing or feeling pressure to continue.

Practical ways to stay in control

• Only gamble with money left after essential costs such as rent, mortgage payments, bills, food, education and other financial commitments.
• Set a gambling budget before you start and keep it separate from money needed for everyday expenses.
• Set a time limit for each session and take regular breaks away from the screen.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or drugs, or trying to escape personal problems.
• Never borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Do not chase losses by increasing your stakes or playing for longer than planned.
• Keep your gambling private from children and do not allow anyone under the legal gambling age to use your account.
• Review your gambling activity regularly so that you understand how much time and money you are spending.

Taking a break does not mean that you have failed. Pausing play can help you assess your choices and return to other activities, responsibilities and relationships. If gambling is no longer feeling like a form of entertainment, stop playing and consider seeking support.

Use the available safety tools

Bethall Casino may provide account and play-management tools designed to help you manage your gambling. Depending on the service and your account settings, these tools can include deposit limits, loss or wagering limits, session reminders, reality checks, temporary breaks and self-exclusion. Availability and operation may vary, so review the relevant information in your account and the applicable terms before using a tool.

Limits and reminders

A limit can help you decide in advance how much you are willing to deposit or spend during a selected period. Set a limit that reflects your real budget, not an amount based on what you hope to win. A reminder or reality check can prompt you to review how long you have been playing and how your session is progressing. These features work best when they are set before gambling begins.

Breaks and self-exclusion

If you need time away from gambling, consider using a temporary break where available. If you believe you should stop gambling for a longer period, self-exclusion may be a more suitable option. Self-exclusion is a voluntary request to restrict or close access to gambling services for a chosen period or until further notice, subject to the process that applies to the account.

A self-exclusion request should be treated seriously. Do not create another account, use another person's account or attempt to bypass a restriction. If you request a restriction, follow the instructions provided and remove gambling applications, bookmarks and saved payment details where practical. You can also ask a trusted person to support you while the restriction is in place.

If you want to apply a limit, pause your account or request self-exclusion, use the responsible gaming or account support options made available by Bethall Casino. If you are already concerned about your gambling, do not wait for losses to increase before taking action.

Recognise when gambling may be a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and you may not notice the impact immediately. The following signs can indicate that gambling is becoming difficult to control:

• Spending more time or money gambling than you planned.
• Feeling restless, irritated or uncomfortable when you try to stop.
• Returning to gambling to win back losses or believing that a big win is due.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, missing payments or using money intended for important expenses.
• Neglecting work, study, health, family, friendships or other responsibilities.
• Thinking about gambling frequently or planning your day around gambling opportunities.
• Gambling to cope with stress, loneliness, anxiety, depression or other difficult feelings.
• Trying to stop or cut down several times without being able to maintain the change.
• Feeling guilt, shame, anxiety or distress after gambling, but continuing to play.

One sign can be enough reason to pause and review your gambling. You do not need to wait until you experience serious financial or personal harm before asking for help. Speak openly with someone you trust, such as a family member, friend, counsellor or health professional. An independent gambling support service can help you understand your options and develop a plan that suits your circumstances.

If gambling is affecting someone close to you, you can also seek support for yourself. Set clear boundaries around money, avoid covering gambling-related debts where doing so may increase harm, and encourage the person to access professional assistance. Support should be respectful, practical and focused on safety.

Support, privacy and account protection

For account-related questions about limits, breaks, self-exclusion or safer gambling tools, contact Bethall Casino through the support options shown on the website. Support staff may explain the available process and direct you to relevant information, but they cannot guarantee winnings or provide personal financial, medical or legal advice.

You can also contact an independent gambling counselling or support service available in Australia. These services are separate from Bethall Casino and may provide confidential advice, assessment, counselling, family support and referrals. If you are unsure which service is appropriate, a health professional or community support organisation can help you find a suitable option.

Protect your account

• Keep your login details confidential and use a strong, unique password.
• Do not let another person access or use your account.
• Use security features offered for your account where available.
• Check account activity and payment records regularly.
• Contact support promptly if you notice activity that you do not recognise.
• Keep your devices, operating system and browser updated and avoid signing in on shared or public devices.

Bethall Casino may apply account checks, restrictions or other measures to support safer gambling and comply with applicable requirements. You are responsible for providing accurate information, maintaining the security of your account and following the applicable terms. Responsible gaming information is general in nature and does not replace professional financial, medical or mental health advice.

Gambling is not suitable for everyone. You must meet the minimum legal age and any other eligibility requirements that apply to you before using an online gambling service. If you are underage, or if gambling is causing harm to you or another person, do not play. Take a break, use the available account restrictions and seek independent support as soon as possible.